The world is changing in sudden, unpredictable ways. Businesses look to implant the lessons learnt during the lockdown and build into the enterprise, resilience to be prepared for future uncertainties. A part of this requirement is the evaluation of existing technology and future directions to see how it fits into the organizational culture to help it survive and thrive. However, it should be remembered that technology can help the transformation and not central to it and it is the people who need to achieve this transformation.
People are the organisation, its most important asset. The epidemic has shown how the human ingenuity, resourcefulness aided by technology can create solutions, business models for the future and solve problems. For innovative companies to be its nimblest, it has to be led by the people aided by technology. people must determine how technology and its related innovation can genuinely meet both the short-term and long term requirements of the organisation.
This way they add value to the enterprise as well as the wider business ecosystem for all stakeholders of the enterprise. The people, in short, the employees, must evaluate the technology, and manage the deployment across the organisation to ensure long term success and effective adoption.
There are f our approaches to be kept in mind to create a human enterprise.
Up the humanity
Put the employees/ users at the centre of the strategy and decision making. Companies must ask questions that focus on the human side of every decision - employees, customers, wider communities. Have a well-integrated purpose helps the company manage disruption.
Remove friction
Technology should allow employees to do their work, collaborate and work to remove friction between them, enabling speed and agility. Ensure there is trust, free flow of ideas, and the ability to collaborate seamlessly. Technology can help build trust and transparency, remove friction both inside and outside the organisation. It should also save time, freeing up employees time to utilise the same the freed time in human engagement and also focus on high-value tasks.
Value inclusion.
Organisations must recognise diversity and inclusion as a moral imperative and act on it. Diversity will increase brand recognition, boost productivity and innovation, improve morale and ultimately improve financial performance.
Deliver at speed
What finally matters is that technology should help the employees deliver and the benchmark should be that technology should help employees do what they need to do, deliver value, build resiliency and be an enabler of this transformation.
Focusing on people and their needs both within and outside the enterprise help ensure that companies make it a top priority. It should be understood that transformation is a constant evolution and not a destination. The enterprises must be capable of adapting without being restrained by technology, systems and processes.
Tech Should Enable Change, Not Drive It
by Dan Hi¾ins and Nicola Morini Bianzino
HBR 2020/10
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